Orders
HOW DO I TRACK MY ORDER?
You will receive an email with tracking once your order ships. Check your spam folder for this email.
I HAVE NOT RECEIVED AN EMAIL CONFIRMATION AFTER PLACING AN ORDER
Email confirmations are automatically sent after you place your order. Sometimes, our emails get sent to your Spam, promotional or other inboxes. Please check all of your inboxes by searching for “Carolina Peptides” or “Carolina Pep Wellness”. If you are unable to locate the confirmations, you may have entered your email incorrectly or you did not complete the checkout. Please email us at support@carolinapeptides.com.
HOW LONG DOES MY ORDER TAKE TO SHIP?
In-stock orders will process within 1-3 business days. Out of Stock/Backorders will typically ship within 14 business days. If your order contains both in-stock and out of stock items, your order will ship once the out-of-stock items are ready to ship. You can for extra shipping if you would like them to ship separately. Please email support@carolinapeptides.com
MY PRODUCT ARRIVED DAMAGED, OR LOST, WHAT DO I DO?
If you paid for additional insurance; please provide pictures of your damaged products to orders@carolinapeptides.com & we will reship another package to you and take care of any claims process on our end!
If you did not pay for additional insurance, unfortunately your package is not covered for reship.
*YOU MUST provide pictures of packaging and products
Shipping, RETURNS & REFUNDS
Below are some common questions about shipping, returns and refunds.
WHY IS MY TRACKING NUMBER SHOWING IN TRANSIT WITHOUT ADDITIONAL UPDATES?
Sometimes, USPS packages do not have to be scanned as they move through the delivery process. We have no control over transit times.
To inquire about your transit time visit:
WHAT IS THE RETURN/REFUND POLICY?
Due to the nature of our business, we DO NOT accept returns or issue refunds! ALL SALES ARE FINAL!
This includes lost/stolen/damaged packages, as well as returned packages to us for any reason. If the package is being returned to our facility, we can only reship once we receive it. Shipping cost at the customer’s expense.
MY ORDER IS DELAYED OR RUNNING LATE, WHAT DO I DO?
USPS PRIORITY NORMALLY TAKES 2-3 BUSINESS DAYS TO DELIVER FROM THE DATE IT WAS SCANNED INTO THE FACILITY. SOMETIMES USPS CAN TAKE 24-48 HOURS FOR A PACKAGE TO BE SCANNED IN.
BEFORE YOU CONTACT US, YOU MUST:
- Contact USPS to see if they can assist with your package delay.
WE DO NOT ISSUE REFUNDS FOR PACKAGES THAT ARE RUNNING LATE!
MY ORDER SAYS IT WAS DELIVERED, BUT I DIDN'T RECIEVE IT
YOU MUST FIRST:
- Check with household members, neighbors, leasing office, etc.
- Look around the delivery location for hidden packages
CAROLINA PEPTIDES IS NOT RESPONSIBLE TO LOST/STOLEN/DAMAGED PACKAGES. YOU MUST CONTACT USPS AND SUBMIT A CLAIM.
Reshipments are only provided for packages officially deemed lost or missing under USPS guidelines. A reshipment will only be approved once USPS has accepted the claim.
For added protection, we offer the option to add additional insurance to your order. USPS will only cover up to $100 without adding additional insurance to cover your entire order. We strongly recommend adding this options if you are concerned about delivery security.
Help & Support
Below are some of are common questions about orders
HOW DO I STORE MY PEPTIDES?
Lyophilized (Freeze dried):
Short Term – Lyophilized Peptides will remain stable at room temperature for up to 60 days.However, upon receipt all peptides should be stored in the refrigerator for maximum stability and longevity. Peptides store in the refrigerator of 4C (39F) can last 1-2 years (unmixed).
Long Term – It is preferred to store the peptides in a freezer at -18C (0F), if you plan to not use them form 1-2 months. Peptides can be stored at this temperature for up to 3 years (unmixed).
Reconstituted (Mixed):
Short Term – Reconstituted Peptides can generally remain stable for up to 30 days when stored in the refrigerator at 4C (39F).
Long Term – It is not recommended to store reconstituted peptides for long periods of time. However, freezing peptides at -80C (-112F) is optimal in order to preserve the peptides stability.
HOW DO I RECONSTITUTE MY PEPTIDES?
Step 1 – Remove the plastic cap from the peptide vial to expose the rubber stopper.
Step 2 – Remove the plastic cap from the sterile water vial to expose the rubber stopper.
Step 3 – To prevent bacterial contamination, swab the rubber stoppers with alcohol.
Step 4 – Extract 1mL (milliliters) of water from the sterile water vial.
Step 5 – Insert the 1mL (milliliters) of sterile water into the peptide vial, letting the water slowly enter the vial.
Step 6 – Gently swirl the solution until all peptide is dissolved – do not shake the vial.
Step 7 – Refrigerate for at least 30 minutes after reconstitution before administering
DOES CAROLINA PEPTIDES PROVIDE INSTRUCTIONS FOR RESEARCH USE?
NO! Carolina Peptides does not provide advice on how to utilize research peptides. Our products are exclusively intended for research purposes only. Emails that reference non-research use will not be addressed or answered.
